OUR POLICIES

Order Timeline

Our company handcrafts all products within 5 Business Days of purchase.  Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade. Both are handmade but the pre-made is shipment ready while the made-to-order products take 5 Business Days to be created for you.

Handmade Disclaimer

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by: Some of the ingredients contained in our products melt 76 degrees (F). Be careful when opening containers to prevent spilling. If melted, let sit at room temperature overnight. It will be ready for use the next day.

*Products are natural and need to be kept at room temperature.

Customer Orders

We always love creating new products from scratch. Please contact us for a quote.  Custom orders can have a lengthier processing time.  Ask us for details.

Shipping

Our company ships through the USPS carrier.  International shipping (if applicable) We happily support and love our international customers.  We ship all International products through USPS, OTHER. Miles of Moisture is not responsible for duty or brokerage fees for international shipping.  These charges come from your country during  importation of your package.

Cost Calculations

We do our best to apply fair shipping costs to each order. We offer free shipping for orders over $35.00 within the Continental United States.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time.

Returns/Cancellations

Request a cancellation within 2 days of purchase. Due to the nature of the product we don’t accept returns or exchanges. But please contact me if you have any problems with your order.

Additional non-returnable items:                                                                                                                                                               

* Gift  cards                                                                                                                                                                                                        

To complete your return, we require a receipt or proof of purchase.                                                                                     

Please do not send your purchase back to the manufacturer.             

There are certain situations where only partial refunds are granted: (if applicable)                                                          

*Any item not in its original condition, is damaged or missing parts for reasons not due to our error.                      

*Any item that is returned more than 30 days after delivery

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.